Special assistance

Passengers can bring their own wheelchair and other special assistance equipment needed in everyday life free of charge. We need to know if the passenger has a manual or electric wheelchair, the size (height x width x length), weight and type of battery.

For travelling with battery driven wheelchair, there are some restrictions regarding number of wheelchair per flight and transport of battery. For detailed information regarding transport of battery, please check here

 Wheelchair assistance is divided into three categories:

WCHR (Ramp):

The passenger can walk up/downstairs and into the plane. Assistance is required to/from the gate.

WCHS (steps):

The passenger can walk to the seat itself. Assistance is needed until the airplane, and you have to be carried up / downstairs.

WCHC (Cabin seat):

The passenger is completely immobile. Assistance is required until the aircraft seat. To meet safety regulations, both for the passenger and our staff, the passenger cannot weigh more than 120 kilos. If the passenger's weight is between 90 and 120 kilos, we need to be notified to ensure airport personnel is prepared.

The confirmation email for the flight is an acceptance for the assistance request as well.

Passengers will need to travel with an assistant if they require help to do any of the following:

• Unfasten seat belt
• Retrieve and fit life vest
• Put on an oxygen mask
• Understand safety announcements and instructions in case of an emergency medical assistance
• Get to and through the emergency exit in the event of an aircraft evacuation. An evacuation indicates that remaining on board poses a risk of injury, and it must therefore be carried out promptly. Our Dash-8 aircraft are not equipped with emergency slides, and you must therefore be able to jump approximately 1.5 meters from the emergency exit down to the ground.

• They require medical assistance or help during total visits.
• They have a mental or developmental disability requiring assistance.

Requirements - assistant

An accompanying passenger acting as an assistant needs to fulfill the following requirements:

• Be at least 18 years old and sit next to the passenger.
• Physically and mentally adapted to evacuate the passenger during an emergency.
• Not acting as an assistant for any other passenger on the same flight.
• Be able to assist the passenger on board with unfastening the seat belt, retrieving and fitting the life jacket, assisting the emergency exit and putting on an oxygen mask.

Please be aware than other requirements may apply when traveling in combination with other airlines.

Seat reservations

If you are traveling with an accompanying passenger or if you have any requirements for seat assignments, this could be arranged by Widerøe.

Please send an email to Widerøe Customer Service for reservation and further information.

Note that passengers with reduced mobility cannot sit next to emergency exits.

Special seats

Widerøe allows the use of one type of special children seat and car seat on board. 

• Special Tomato: The seat/chair must be manufactured after 2006
• Children car seat: The car seat must be certified and labeled

A separate seat must be booked even if the child is under the age of 2 years. The reason for this is that the children car seat is placed in/occupies a passenger seat.

Special seat belts (harnesses)

Widerøe allows the following two types of special seat belts/harnesses for children: 

• Cares - Airplane Safety Harness  This special harness can be used by children (10-20 kg and max 100 cm).
• Crelling Harness  This special harness exists in various sizes and can be used by both children and adults. 

If you need/want a special harness, you have to bring this yourself. The guardian/parent is responsible for the usage of the harness and have to inform our crew regarding how the buckle/harness works. Please contact check-in personal when you arrive at the airport if you wish to use a special harness.

If you are allergic to animals, please make a note of this when booking your flight. Enter information in the "Assistance" so that we can check if an animal is booked on your aircraft. If an animal is already booked, we give you the opportunity to book another flight. Your card will not be charged until your request has been confirmed. If you have informed about the allergy and we have confirmed your booking, animals will not be booked on your flight.  

If you are allergic to nuts, oranges or the like, please contact the crew at the gate and on board. The crew can then refrain from serving food that can cause allergies and ask passengers not to eat products brought with them with allergenic content. However, we cannot guarantee that allergenic food will not be opened/consumed on board.

Medial clearance

Flying might cause stress to the body. For some conditions, we require confirmation that you are fit to fly. Please bring medical clearance if you:

• Have an existing unstable medical condition
• Need additional oxygen or use of medical equipment on board (read more below)
• Are at a late stage of your pregnancy

If you are deemed too sick to travel at check-in or at the gate, you may be denied entry to the aircraft.

Oxygen

If you know you need oxygen on board, you must bring your own. You need to book 48 hours in advance, this should be specified under the box "Other special requests" in the booking.

• Liquid oxygen is strictly prohibited onboard aircraft.
  
• Each passenger may bring more than one cylinder as long as they conform to the normal cabin baggage requirements (55 x 40 x 20 cm)
• Each cylinder must not exceed 5 kg gross weight and maximum pressure is 200 bars
• Oxygen on board is free of charge and is not included in the free baggage allowance.
  

Please inform our gate personnel and cabin crew that you are traveling with oxygen.

Service dogs can be transported in the cabin free of charge. this includes:

• Seeing-eye dog, hearing aid dog
• Dog trained to assist physically impaired persons (with reduced mobility) in their daily life
• Sniffer dogs belonging to the police, military or customs, trained to find explosives, narcotics or acting as a rescue dog

Read more about traveling with pets.

If you are pregnant and your general condition is good, you can travel during pregnancy without restrictions up to 4 weeks before the baby is due. We advise you to check your insurance company's rules as they may have other requirements.

2-4 weeks prior to due date

Traveling two to four weeks prior to the due date a medical clearance from your doctor/midwife is required. The clearance must include: The passenger's name, reservation number, name and telephone number of the treating physician/midwife, physician's/midwife's signature, due date and how many weeks you are into the pregnancy. The flight can not exceed four hours. 

Less than 2 weeks prior to the due date

With less than two weeks prior to due date, pregnant passengers are not accepted.

The following exceptions apply

Pregnant women up to and including the 39th week of pregnancy (one week before term) may fly without a companion provided that a medical clearance* from the day before or the same day can be presented.

This applies to pregnant women who are to give birth to one (1) child. For pregnant women who are to give birth to two (2) or more children, there are stricter restrictions.

This applies to direct flights with a flight time of less than 60 minutes.

Pregnant with twins, triplets or more: 

Pregnant passengers carrying twins, triplets or more can normally travel on an aircraft without risk until twelve (12) weeks before expected delivery. 

• From twelve (12) to eight (8) weeks before expected delivery, medical clearance (NO: helseerklæring fra lege eller jordmor) is required
• From eight (8) to four (4) weeks before expected delivery. Travel is not recommended, but if necessary, a medical clearance is required
• If it is four (4) weeks or less before expected delivery, the passenger cannot be accepted for transport

* The medical clearance must include: The passenger's name, reservation number, name and telephone number of the treating physician/midwife, physician's/midwife's signature, due date and how many weeks you are into the pregnancy.