As you read these conditions, please note that:

"We", "Our", "Ourselves" and "Us" means Widerøe’s Flyveselskap AS.

"You", "Your" and "Yourself" means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a ticket.  (See also definition of "Passenger").

”AGREED STOPPING PLACES” means those places, except the place of departure and the place of destination, set out in the Ticket or shown in our timetables as scheduled stopping places on your route.

”AIRLINE DESIGNATOR CODE” means the code which identify particular air carriers. The letter code consists of either two or three letters and/or numbers. Widerøe's code is WF.

”AUTHORISED AGENT” means a passenger sales agent authorized for the sale of our services. 

”BAGGAGE” means your personal property accompanying you in connection with your travel.  Unless otherwise specified, it consists of both your Checked and Cabin Baggage (under-seat and carry-on).

”BAGGAGE CHECK” means the portion of the Ticket (bag tag) which relates to the carriage of your Checked Baggage. 

”BAGGAGE IDENTIFICATION TAG” means a confirmed receipt issued solely for identification of Checked Baggage.

”CARRIAGE” means Carriage of Passengers and Baggage by air.

”CARRIER” means an air carrier, airline whose Airline Designator Code appears on your Ticket.

”CHECKED BAGGAGE” means Baggage of which we take custody and for which we have issued a Baggage Check. 

"CHECK IN DEADLINE" means the time limit for the specific airport specified by the airline by which you must have completed checkin formalities and if applicable received your boarding pass.

”CODE SHARE” means the operation by one Carrier of flights for which seats are offered by another Carrier using its own Airline Designator Code alone or jointly with the operating Carrier’s Airline Designator Code.

”CONJUNCTION TICKET” means a Ticket issued to you with relation to another

Ticket, which together constitute a single contract of Carriage.

”CONVENTION” means whichever of the following instruments are applicable:

• the Convention for the Unification of Certain Rules relating to International Carriage by Air, signed at Warsaw on 12 October 1929;

• the Warsaw Convention as amended at The Hague on 28 September 1955;

• the Warsaw Convention as amended by Additional Protocol No. 1 of Montreal (1975);

• the Warsaw Convention as amended at the Hague and by Additional Protocol No. 2 of Montreal (1975);

• the Warsaw Convention as amended at the Hague and by Additional Protocol No. 4 of Montreal (1975);

• the Guadalajara supplementary Convention (1961) (Guadalajara);

• the Convention for the Unification of Certain Rules for International Carriage by Air, signed at Montreal on 28 May 1999.

”COUPON” means a Flight Coupon that is stored electronically. 

”DAMAGE” includes death, wounding, or bodily injury to a Passenger, loss, partial loss, theft or other Damage arising out of or in connection with Carriage performed by us.

”DAYS” means calendar days, including all seven days of the week. For the purpose of notification, the day upon which notice is dispatched shall not be counted; When determining the ticket's validity period, the day of issue of the ticket or the day the flight began shall not be counted.

”ELECTRONIC TICKET” means the Itinerary/Receipt issued by us or on our behalf, the Electronic Coupons, and, if applicable, a boarding document.

"EXTRAORDINARY CIRCUMSTANCES" means situations where an event could not have been avoided even if all reasonable measures had been taken.  Such circumstances may, in particular, occur in cases of political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings, strikes that affect the operation of an operating air carrier or where the impact of an air traffic management decision in relation to a particular aircraft on a particular day gives rise to a long delay or the cancellation of one or more flights by that aircraft."

”FLIGHT COUPON” means that portion of the Ticket that bears the notation ”good for passage”, and indicates the particular flights on which you are entitled to be carried.

”ITINERARY/RECEIPT” means a document or documents we issue to Passengers which contain the Passenger’s name, flight information and notices.

"NOTICE OF CONTRACT TERMS INCORPORATED BY REFERENCE" means those statements contained in or delivered with your Ticket or Itinerary/Receipt, identified as such and which incorporate by reference these Conditions of Carriage and notices.

”PASSENGER” means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket.

“REGULATION (EC) 261/2004” means the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

”SDR” means a Special Drawing Right as defined by the International Monetary Fund. Information about the current rate of a Special Drawing Right may be found online or at bank offices.

”STOPOVER” means a scheduled stop on your journey, at a point between the place of departure and the place of destination for a minimum period of 24 hours.

”TARIFF” means the published fares, charges and/or related Conditions of Carriage of an airline filed, where required, with the appropriate authorities.

”TICKET” means either the document entitled ”Passenger Ticket and Baggage Check” or the Electronic Ticket, in each case issued by us, or on our behalf, and includes the Notice of Contract Terms incorporated by Reference, other Notices and Coupons. 

2.1 General

Except as provided in Articles 2.2, 2.4, 2.5 and 3.1.2, our Conditions of Carriage apply only on flights, or flight segments operated by us and/or where our name or Airline Designator Code is indicated in the carrier box of the Ticket for that flight or flight segment.

2.2 Charter operations

If Carriage is performed pursuant to a charter agreement, these Conditions of Carriage apply only to the extent they are incorporated by reference or otherwise in the charter agreement or the Ticket.

2.3 Code shares

On some services we have arrangements with other carriers known as "Code Share". This means that even if you have a reservation with us and hold a ticket where our name or Airline Designator Code is indicated as the Carrier, another Carrier may operate the aircraft. If such arrangements apply, we or our Authorised Agents will advise you of the Carrier operating the aircraft at the time you make a reservation. Your contract party is the Marketing Carrier, i.e. the Carrier who's Airline Designator Code appears on the Flight Coupon or routing slip next to the flight number.

2.4 Mandatory statutory provisions

These Conditions of Carriage are applicable unless they are inconsistent with applicable Tariffs or mandatory legislation that cannot be waived by agreement of the parties in which event such Tariffs or legislation shall prevail. If any provision of these Conditions of Carriage is invalid under any applicable law, the other provisions shall nevertheless remain valid.

2.5 Conditions prevail over other terms

Except as provided in these Conditions of Carriage, in the event of inconsistency between these Conditions of Carriage and any other of Widerøe`s terms and conditions, these Conditions of Carriage shall prevail.

3.1 General provisions

3.1.1    The Ticket constitutes conclusive evidence of the Contract of Carriage between us and the Passenger named in the Ticket. We will provide Carriage only to the Passenger named in the Ticket, and upon request, you may be required to show valid identification. If you cannot show valid identification or necessary travel documents, such as a passport or visa on request, we reserve the right to refuse to transport you. 
 

3.1.2  A Ticket bought for personal use, i.e. for purposes outside trade, business or profession is transferable in its entirety (but not in part), provided;

• that you contact us with a request for transfer of your Ticket at least 1hour before the scheduled departure time shown on the first flight coupon of your Ticket;

• that we are the operating carrier of all the flights or flight segments in the Ticket, and

• that the person to whom the Ticket is to be transferred satisfies and complies with all the conditions applying to the original Ticket.

If the conditions for transferring a ticked are met, we will issue a new Ticket in the name of the person to whom the Ticket is to be transferred. The new Ticket will be subject to the same terms and conditions that apply to the original ticket. You will be charged an administration fee for the transfer of the Ticket. For the avoidance of doubt, a name change is considered a transfer of the ticket, even if you are the one changing your own name, as a name change means that we will have to issue a new ticket.

Except as provided above, a Ticket is not transferable. 
 

3.1.3 Some Tickets are sold at discounted fares which may be partially or completely nonrefundable. You are responsible for ensuring that you have appropriate insurance that covers cases where you have to cancel your ticket. 

3.1.4 The ticket belongs and will always belong to the airline that issued the ticket.

3.1.5 In the case of an Electronic Ticket, you shall not be entitled to be carried on a flight unless you can document your identity, and a valid Electronic Ticket has been duly issued in your name.

3.2 Period of validity

3.2.1 Except as otherwise provided in the Ticket, in these Conditions of

Carriage, or in applicable Tariffs, (which may limit the validity of a Ticket, in which case the limitation will be shown on the Ticket), a Ticket is valid for:

a) one year from the date of issue, or

b) subject to the first travel occurring within one year from the date of issue, one year from the date of first travel under the Ticket.

3.2.2 Death
General refund rules apply for changes or cancellation of tickets in the event of death.  We ask that you contact your insurance company to be reimbursed for costs related to cancellation or changes to flight tickets.

3.3 Youth, Student and Senior Tickets

3.3.1 Passengers must be able to prove that they meet the current conditions for youth and student tickets by presenting a valid photo ID and student ID at check-in or boarding. Passengers who have booked a Senior Ticket (Honnør-billett) must be able to present valid proof/ID that they meet the applicable conditions for Senior. 

3.3.2 If you cannot present a valid ID, you may be refused boarding. We are also not responsible for refunding the ticket or other expenses.

3.3.3 Passengers who cannot meet the applicable requirements for traveling on a youth-, student- or senior ticket, and/or who have misused or obtained the ticket on the wrong basis, may be required to pay a fee.

3.3.4 We reserve the right to take civil and criminal legal measures as a result of fraudulent or illegal actions relating to the booking or use of youth, student and senior tickets.

The applicable conditions for youth, student and senior tickets can be found on our website.

3.4 Coupon sequence and use

3.4.1    The Ticket you have purchased is only valid for the itinerary as shown on the Ticket, from the place of departure via any Agreed Stopping Places to the final destination. The fare you have paid is based upon our Tariff and is for the itinerary as shown on the Ticket. It forms an essential part of our contract with you. The Ticket will not be accepted and will lose its validity if all the Coupons are not used in the sequence provided in the Ticket.

3.4.2    Should you wish to change any aspect of your itinerary you must contact us in advance. The fare for your new itinerary will be calculated and you will be given the option of accepting the new price or maintaining your original itinerary as ticketed. 

3.4.3    Should you change your itinerary without our consent, we will charge you the current price for your actual travel. You will have to pay any difference between the price you already paid and the total price applicable to your changed itinerary .   

3.4.4    Please be aware that while some types of changes will not result in a change of fare, others, such as changing the place of departure (for example if you do not fly the first segment) or reversing the direction you travel, may result in an increased price. Many fares are valid only on the dates and for the flights shown on the Ticket and may not be changed, or only upon payment of an additional fee.

3.4.5    Each Flight Coupon contained in your Ticket will be accepted for itinerary in the class specified and, on the date, and with the flight that is booked. If a Ticket is originally issued without a confirmation, a seat may be confirmed later in accordance with the terms for the Ticked if there`s any availability on the requested flight.

3.4.6    Please note that if you do not show up for a flight where you have a confirmed Ticket, we reserve the right to cancel your return flight or any onward reservations. However, if you inform us in advance, we will not cancel your subsequent flight reservations, but Article 3.3.4 will apply.

3.4.7    Please note that in order to reduce overbookings, we will cancel one or more of your reservations if you have made more reservations to a destination than you have purchased Tickets to the said destination.

3.5 Name and address of carrier

Our name in the ticket may be shortened to our Airline Designator Code, or the name may be shortened in another way.  Our business address is:

Widerøe`s Flyveselskap AS, Langstranda 6, 8003 Bodø.

4.1 Fares

Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly stated.  Fares do not include ground transport service between airports and between airports and town terminals unless otherwise expressly stated. Unless otherwise agreed, the fare will be calculated according with our Tariff applicable on the date you made the reservation of your Ticket for travel on a specific date and a specific itinerary. Should you change your itinerary or date of travel, this may lead to changes in the fare.

4.2 Taxes, fees and charges

4.2.1    Applicable taxes, fees and charges imposed by the government or other public authorities, and/or airport operators shall be paid by you. The taxes, fees and charges imposed on air travel are constantly changing and can be imposed after the Ticket has been issued. If there is an increase in a tax, fee or charge from what is shown on the Ticket, you will be obliged to pay the difference. Likewise, if a new tax, fee or charge is imposed after the Ticket is issued, you will be obliged to pay this. 

4.3 Currency

Fares, taxes, fees and charges are payable in the currency of the country in which the Ticket is issued, unless another currency is indicated by us or our Authorised Agent, at or before the time payment is made (for example, because of the nonconvertibility of the local currency).

5.1 Reservation requirements

5.1.1 We, or our Authorised Agent, will register your reservation(s) and you will receive a receipt from the point of sale where the reservation was booked and paid.

5.1.2 Certain fares have conditions which limit or exclude your right to change or cancel reservations or to request a refund.

5.1.3 Widerøe does not allow double bookings for the same person on the same route on the same day. Our booking system detects such bookings automatically and cancels such a double-booked journey.

5.2 Ticketing time limits

If you have not paid for the Ticket within the specified ticketing time limit, as advised by us or our Authorised Agents, we may cancel your reservation.

5.3 Seating

We will endeavor to honor advance seating requests, however, we cannot guarantee any particular seat. We reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons.

6.1 Deadlines for check-in

Check-in Deadlines may vary from airport to airport, and we recommend that you familiarize yourself with these deadlines and honor them. We reserve the right to cancel your reservation if you do not comply with the Check-in Deadlines indicated. You must have completed the check-in procedures by the given check-in deadlines indicated.

Updated Check-in deadlines can be found on our website. They are also available by contacting us or our authorized agents. For all further flights included in your itinerary, you must obtain information about check-in deadlines yourself.

6.2 Boarding deadlines 

You must be present at the gate ready for boarding no later than the time specified by us. Boarding deadlines can be found on our website, or are available by contacting us or our Authorised Agents.

We have the right to cancel your reservation and your seat if you have not arrived for boarding within the deadlines specified. 

6.3 Obligation

If you do not meet the deadlines for check-in and boarding, we are not responsible for any losses or expenses you may have. This includes, without limitation, any obligation to make or pay a refund or any other expenses if you have failed to comply with the terms of this article 6.

7.1 Right to refuse carriage of you or your Baggage

In the reasonable exercise of our discretion, we may refuse to carry you or your Baggage if we have notified you in writing that we will refuse you entry on our flights. We may also refuse to carry you or your Baggage if one or more of the following have occurred, or we have reason to believe they may occur:

a) such action is necessary in order to comply with any applicable laws, regulations, or other provisions issued by public authority;

b) the Carriage of you or your Baggage may endanger or affect the safety, health or materially affect the comfort of other Passengers or crew; or be an inconvenience to passengers and crew;

c) your mental or physical state, including your impairment from alcohol or drugs, presents a hazard or risk to yourself, to passengers, to crew, or to property;

d) you have committed misconduct on a previous flight, and we have reason to believe that such conduct may be repeated;

e) you have refused to submit to a security check;

f) you have not paid the applicable fare, taxes, fees or charges;

g) you do not appear to have valid travel documents, may seek to enter a country through which you may be in transit, or for which you do not have valid travel documents, destroy your travel documents during flight or refuse to surrender your travel documents to the flight crew when so requested; or if we by any other means have reason to believe, that you will not be permitted to enter the country of your destination or any other country through which you may be in transit;

h) you present a Ticket that has been acquired unlawfully, has been purchased from an entity other than us or our Authorised Agents, or has been reported as being lost or stolen, is a counterfeit, or you cannot prove that you are the person named in the Ticket;

i) you have failed to comply with the requirements set forth in Article 3.4 above concerning coupon sequence and use, or you present a Ticket which has been issued or altered in any way, other than by us or our Authorised Agents, or the Ticket is mutilated;

j) you fail to observe our instructions with respect to safety or security.

If you are refused carriage on the basis of one or more of the conditions described above in section 7.1 a-j, we will cancel your booking without a written warning and we will have no responsibility to refund the ticket or any other expenses you may have.

7.2 Special assistance

7.2.1  Passengers with Reduced Mobility (PRM)

Transport of passengers with reduced mobility (Passengers with Reduced Mobility, PRM), incapacitated persons, pregnant women, persons with illness or other people requiring special assistance are subject to prior arrangement with us. Passengers with disabilities who have informed us of any special requirements they may have at the time of reservation, and who has been accepted by us, may still be refused transport at the time of departure if the staff, due to the passenger's condition or special needs, considers it so that the person in question cannot travel alone and needs an assistant. To be able to travel without an assistant, passengers must meet our applicable guidelines which appear on our website, under Special Assistance and Accompanying passenger. Special assistance will always be carried out in accordance with our applicable guidelines for such transport.

7.2.2 Unaccompanied Minors (UM) 

Transport of Unaccompanied Minors must be registered with us in advance. We will not accept an UM for Carriage if we, at the time of check-in, have reason to believe that we might not be able to stop at the destination due to weather conditions or any other reason due to extraordinary circumstances.

8.1 Baggage allowance

You may carry some Baggage free of charge, subject to our Regulations and limitations which can be found on our website.

You will be required to pay a fee for Baggage that exceeds the quote for free Baggage in accordance with you Ticket. Information and rates are available at all times on our website or from our authorized agents.

8.2 Baggage from strangers

You are responsible for the content in your Baggage. You must not accept, in checked or non-checked Baggage, any items or luggage entrusted you by a third party. 

8.3 Items unacceptable as baggage

You must not include in your Baggage any items of which is prohibited or restricted by applicable laws and regulations or orders of any state to be flown from or to, including specifically:

a) Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organisation (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, and in our regulations. These items include, but are not limited to, asbestos, explosives, compressed gas, oxidizing, radioactive or magnetized substances capable of posing a significant risk to health, safety or property when carried by aircraft; 

b) items which are reasonable considered by us to be unsuitable for carriage because they are dangerous, unsafe or by reason of their weight, size, shape or character, or which are fragile or perishable having regard to, among other things, the type of aircraft being used. Information about unacceptable items is available on request.

c) Firearms and ammunition other than for hunting and sporting purposes are prohibited from Carriage as Baggage. Firearms and ammunition for hunting and sporting purposes may be accepted as Checked Baggage.  Firearms must be unloaded with the safety catch on, and suitably packed. Carriage of ammunition is subject to ICAO and IATA regulations as specified in Article 8.3 a).

d) Cutting weapons, stabbing weapons and aerosols that could be used as offensive or defensive weapons, antique weapons, replicas of weapons, swords, knives and similar items can be accepted as checked baggage subject to approval from the carrier. Such types of weapons cannot under any circumstances be carried in the cabin of the aircraft. 

e) Checked Baggage must not include fragile, perishable items or items having a special value, such as, but not limited to: money, keys, prescribed medicines, glasses/sunglasses, cameras, jewelry, precious metals, computers, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents, or samples.

f) live animals, except as provided in Article 8.9;

8.3.1 Liability 
If, despite being prohibited, any items referred to in Articles 8.3 above are included in your Baggage, we will not be responsible for any loss or damage to such items.

8.4 Right to refuse carriage of Baggage

8.4.1 With the exception of Articles 8.3. c) and d), we will refuse to transport as Baggage items described in 8.3, and we may refuse further carriage of any such items upon discovery.

8.4.2 We may refuse to carry as Baggage any item reasonably considered by

us to be unsuitable for Carriage because of its size, shape, weight, content, character, or for safety or operational reasons, or the comfort of other Passengers. 

8.4.3 We may refuse to accept Baggage for Carriage if we find that the Baggage is not properly and securely packed in suitable containers. On request, we provide information on how luggage should be packed.

8.4.4   Unless otherwise agreed, we may transport the part of your Baggage which exceeds the current permitted weight on a later flight, without any compensation to you for such delayed delivery of overweight Baggage.

8.5 Right to carry out inspections

For reasons of safety and security, we may request permission to inspect and/or scan, you and your Baggage. If you cannot be present during the inspection of your Baggage, we may inspect your Baggage in your absence. The purpose is to determine whether you are in possession of and/or whether your Baggage contains any item such as firearms, ammunition or other types of weapons that have not been presented to us in accordance with Articles 8.3 a), c) or d).   

If you are unwilling to comply with such request, we may refuse to carry you and your Baggage. In the event a search or scan causes damage to you, or an x-ray or scan causes damage to your Baggage, we shall not be liable for such damage unless due to our fault or negligence.

8.6 Checked baggage

8.6.1  When the Baggage is handed over to us for check-in, we will take custody of and issue a Baggage Identification Tag for each piece of your Checked Baggage.

8.6.2 When you hand over your Baggage for check-in, you are obliged to:

a) apply a label containing your name and address

b) pack all Baggage in suitable packaging, as described on our website, to avoid being refused carriage in accordance with point 8.4.3.

8.6.3 If you are carrying musical instruments as checked baggage, you must ensure that you pack the instruments properly and safely in suitable packaging with hard sides ("hardcase"). We will not be responsible for loss or damage if the instrument is not properly packed.

8.6.4 Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security, or operational reasons to carry your Checked Baggage on an alternative flight. If your Checked Baggage has complied with the provisions of this Article 8 and is carried on a subsequent flight we will deliver it to you, unless applicable law requires you to be present for customs clearance. If your Checked Baggage is delayed, the provisions of Article 15.4 may apply.

8.7 Cabin baggage

8.7.1    Cabin baggage you carry on board the aircraft must not exceed size, weight or number than what is included in your Ticket and itinerary. Tax-free bags or other loose bags/purses will not be allowed in addition to included hand luggage. You may be charged an additional fee if this is carried in addition to your already included cabin baggage. Applicable terms and information regarding allowed cabin baggage and what is included in our tickets, can be found on our website.

Baggage that you carry onto the aircraft must fit under the seat in front of you or in an enclosed storage compartment in the cabin of the aircraft. If your Baggage cannot be stored in this manner, or is of excessive weight, or is considered unsafe for any reason, it must be carried as Checked Baggage. If another Carrier is operating your flight, other conditions may apply. Information regarding these conditions is available from the Operating Carrier upon request. If requested, we will assist you in obtaining these conditions.

8.7.2    You are responsible for personal items and cabin baggage that you bring into the cabin. In the event of destruction, theft, loss or damage to personal items or unchecked baggage, we will only be liable if it can be proven that we or our authorized agents is to blame, and the said liability will then be limited to the amount defined in Article 15 of these terms and conditions.

8.8 Collection and delivery of checked baggage

8.8.1    Except as referred to in Article 8.6.4, you are required to collect your Checked Baggage as soon as it is made available at your destination or Stopover. Should you not collect it within a reasonable time, we may charge you a storage fee. Should your Checked Baggage not be claimed within three (3) months from the time it is made available, we may dispose of it without any liability to you.

8.8.2    Only the persons who can present a Baggage Identification Tag, is entitled to receiving the Checked Baggage.

8.8.3    If a person claiming Checked Baggage is unable to present the Baggage Identification Tag, we will deliver the Baggage to such person only on condition that he or she establishes proof to our satisfaction of his or her right to the Baggage.

8.9 Animals

8.9.1 In accordance with current regulations, the transport of certain categories of animals is prohibited. Information about this is available on request to us, on our websites or to our authorized agents.

8.9.2  You are responsible for ensuring that animals being transported are placed in approved crates and accompanied by valid health and vaccination certificates, import permits and any other documents required by the country of entry or transit. If this is not in order, we will not accept transportation. Such transport may also involve additional conditions. These can be obtained by contacting us.

8.9.3 If accepted as Baggage, the animal, together with its container and food, shall not be included in your free Baggage allowance, but shall constitute overweight baggage, for which you will be obliged to pay the applicable rate.

8.9.4  Service dogs, together with containers and food, accompanying Passengers

with disabilities will be carried free of charge in the cabin in addition to the normal free Baggage allowance, subject to our Regulations.

8.9.5    We are not responsible for injury to or loss, sickness or death of an animal which we have agreed to carry unless we have been negligent.

8.9.6    We will have no liability in respect of any such animal not having all the necessary exit and entry permits, health certificate and other documents with respect to the animal’s entry into or passage through any country, state or territory. The person carrying the animal must reimburse us for any fines, costs, losses or liabilities imposed or incurred on us as a result.

9.1 Schedules

9.1.1 The flight times shown in timetables are not guaranteed and may change between the date of publication and the date you wish to travel. We reserve the right to make schedule changes, including changes involving stopover(s) and flight changes.

9.1.2 Before we accept your booking, we, or our Authorised Agents, will inform you of the scheduled flight time, which will also appear on your Ticket. It is possible we may need to change the scheduled flight time subsequent to your reservation. If you provide us with your contact information, we will endeavor to notify you of any such changes. If you have purchased your Ticket through a third party, you must ensure that they have transferred your contact information to us.

9.1.3  If, after you make your reservation, we make a significant change to the scheduled flight time where the time of departure is forwarded with more than one (1) hour or the arrival time is more than three (3) hours later than the original itinerary, and this is not acceptable to you, and we are unable to book you on an alternate flight which is acceptable to you, you will be entitled to a refund in accordance with Article 10.2.

9.1.4 If we have not heard back from you within 14 days after we have informed you of the schedule change, we consider that you have accepted the new itinerary and that this is your new agreement with us. 

9.2 Cancellation of flights and closing down routes

9.2.1 If we cancel a flight or close down a route on which you hold a confirmed reservation, we shall, at your option, either:

9.2.1.1 Carry you at the earliest opportunity on another of our scheduled flights on which a seat is available without additional charge; or

9.2.1.2 within a reasonable period of time reroute you to the destination shown on your Ticket by our own scheduled aircrafts or, at our discretion, by those of another Carrier, or by other mutually agreed means and class of transportation without additional charge; or

9.2.1.3 make a refund in accordance with the provisions of Article 10.2 and if required by applicable law, a return flight at the earliest opportunity to your first point of departure.

9.2.2 If you choose the options outlined in Article 9.2.1.1-9.2.1.2 we shall provide you with assistance (e.g. meals and accommodation) in accordance with Regulation (EC) No 261/2004. 

9.2.3 If you are not notified of a cancellation or the closing down of a route in due time and if the cancellation or the closing down of a route is not caused by Extraordinary Circumstances and/or could have been avoided if all reasonable measures have been taken, you will be entitled to compensation in accordance with Regulation (EC) No 261/2004. 

9.2.4. The liability provisions in Article 15.4 also apply to events described in Article 9.2. 

9.2.5   Upon the cancellation of a flight and the closing down of a route, except as otherwise provided by the Convention or applicable laws, the options outlined in Article 9.2.1.1 - 9.2.1.3 are the sole and exclusive remedies available and we shall have no further liability to you.

9.3 Long delays

9.3.1    We will take all necessary measures to avoid delay in carrying you and your Baggage. In the exercise of these measures, and in order to prevent a flight cancellation, in exceptional circumstances we may arrange another airline to operate the flight in question on our behalf.

9.3.2    Subject to the flight distance and expected delay, we shall provide you with assistance in reasonable relation to the waiting time, provided that the provision of such assistance will not result in a further delay of the flight.

9.3.3    If as a result of the delay, your departure will be more than 5 hours delayed, and if required by applicable law, you will be entitled to a refund in accordance with the provisions of Article 10.2 and, if relevant, a return flight at the earliest opportunity to your first point of departure.

9.3.4    The liability provisions in Article 15.4 also apply to events described in Article 9.3.

9.4 Other irregularities

9.4.1    If we fail to stop at your destination or Stopover, or cause you to miss a connecting flight where you travel under one contract and have a confirmed seat, or we transfer you to another operator you have not previously been informed and this is not acceptable to you, we shall, at your option, either:

9.4.1.1 Carry you at the earliest opportunity on another of our scheduled flights on which space is available without additional charge; or

9.4.1.2 within a reasonable period of time reroute you to the destination shown on your Ticket by our own services, or, at our discretion, by those of another Carrier, or by other mutually agreed means and class of transportation without additional charge; or

9.4.1.3 make a refund in accordance with the provisions of Article 10.2.

9.4.2    The liability provisions in Article 15.4 also apply to events described in Article 9.4.

9.4.3    Upon the occurrence of any of the events set out in Article 9.4.1, except as otherwise provided by the Convention or applicable laws, the options outlined in Article 9.4.1.1 - 9.4.1.3 are the sole and exclusive remedies available to you and we shall have no further liability to you.

9.5 Denied boarding 

9.5.1    In order to accommodate as many Passengers as possible, and based upon the experience that a number of travelers do not show up for the flight on which they hold a reservation, we may confirm seats above the capacity of the aircraft (also referred to as "overbooking"). We, and most other airlines, operate compensation schemes for Passengers with confirmed reservations but who are denied boarding because of the nonavailability of seats. We make every effort to provide seats for passengers who have confirmed reservations. When selecting Passengers for rebooking, we will first seek for volunteers who are prepared to stand down from their reservation, subject to any security and/or operational constraints at the airport concerned.

9.5.2    If we are unable to provide a confirmed reservation, we shall compensate those Passengers denied boarding in accordance with applicable law and our denied boarding compensation policy. Details concerning our compensation policy are available by contacting us.

9.5.3    If you are holding a confirmed reservation on a certain flight and you are denied boarding solely because of overbooking, you will qualify for denied boarding compensation in accordance with applicable regulations. 

9.5.4 In case of denied boarding, we will in addition to denied boarding compensation cover reasonable costs for meals and overnight accommodation up to the next possible departure. 

10.1 Persons entitled to refunds

10.1.1 We will refund a Ticket or any unused portion of it, in accordance with the applicable fare rules or Tariff, as follows:

10.1.2 Except as otherwise provided, we shall make a refund to the means of payment used when booking the Ticket.   

10.1.3 If a Ticket has been paid for by a person other than the Passenger named in the Ticket, and the Ticket indicates that there is a restriction on refund, we shall make a refund only to the person who originally paid for the Ticket.

10.2 Involuntary refunds

10.2.1 If you are entitled to a refund in accordance with Article 9, the amount of the refund shall be:

10.2.1.1 If no part of the Ticket has been used, an amount equal to the fare paid;

10.2.1.2 If part of the Ticket has been used, the refund will not be less than the difference between the fare paid and the applicable fare for travel between the destinations for which the Ticket has been used.

10.3 Voluntary refunds

10.3.1 If you are entitled to a refund of your Ticket for reasons other than those set out in 10.2, the refund amount shall be as follows:

10.3.1.1 if no part of the Ticket has been used, the refund amount must be in accordance with applicable Ticket rules, with deduction of any service and cancellation fees; 

10.3.1.2 if part of the Ticket has been used, the refund will be an amount equal to the difference between the fare paid and the applicable fare for travel between the airports where the Ticket has been used, with the deduction of any service charges or cancellation fees.

10.4 Right to refuse refund

10.4.1 We may refuse to refund a Ticket if a request is made after the expiry of the validity of the Ticket.

10.4.2 We may refuse a refund on a Ticket, which has been presented to us or to Government officials as evidence of intention to depart from that country, unless you establish to our satisfaction that you have permission to remain in the country or that you will depart from that country by another Carrier or another means of transport.

10.4.3 If you do not meet the applicable conditions for a youth, student or senior Ticket, you have misused and/or have received such Ticket on the wrong basis, we will not be responsible for refunding the Ticket or other expenses you may have had.

10.5 Currency

All refunds will be subject to government laws, rules and regulations or orders of the country in which the Ticket was originally purchased and of the country in which the refund is being made. Subject to the foregoing provision, refunds will normally be made in the same manner and the same currency in which the Ticket was purchased.

10.6 Who pays the refund

Voluntary and involuntary refunds will only be paid by the point of sale where you originally bought your Ticket (travel agency / website / airline).

11.1 General

If in our reasonable opinion your behavior onboard the aircraft suggests that you endanger the safety of any persons on board, or suspect any damage the aircraft or property, or you prevent the crew in the performance of their duties, or fail to comply with any instructions of the crew including but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a manner which causes discomfort, inconvenience, damage or injury to other passengers or the crew, we may take such measures as we deem reasonably necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward carriage from any airport, and may be prosecuted for offences committed on board the aircraft. You will be held liable for all costs and/or losses that incurs in connection with such behavior on your part.  

11.2 Electronic devices

For safety reasons, we may forbid or limit use of electronic equipment onboard the aircraft including, but not limited to, mobile phones, e-cigarettes, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio controlled toys and walkie-talkies and other personal electronic devices. The use of hearing aids and heart stimulators/pacemakers is permitted. Exceptions may apply to electronic equipment with flight mode. Flight mode must be activated before departure.

11.3 Photos and filming on board

In order to protect the rights and privacy of our passengers and employees, it is not permitted to take pictures or film of Widerøe personnel or crew without prior permission. The same applies to other passengers who have not given their consent to be filmed or photographed.

12.1 General

If we make arrangements for you with any third party to provide any services other than

Carriage by air, or if we issue a ticket or voucher relating to transportation or services provided by a third party (such as car rentals and hotel reservations), in doing so we act only as your agent. The terms and conditions of the third party service provider will apply. We shall have no liability to you for such arrangements or for any act or omission in the provision of such additional services or failure to provide such additional services.

12.2 Ground transportation

If we are providing ground transportation, the conditions for these carriers will apply.

13.1 General

13.1.1 You are responsible for obtaining all required travel documents and visas, and complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which you transit.

13.1.2 We shall not be liable for the consequences to any Passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.

13.2 Travel documents

Prior to your travel, you must present all exit, entry, health and other documents required by law, regulation, order, demand or requirement of the countries concerned, and give us permission retain copies thereof.  We reserve the right to refuse carriage if you have not complied with these requirements, or your travel documents do not appear to be in order.

13.3 Refusal of entry

If you are denied entry into any country, you will be responsible to pay any fine or charge assessed against us by the Government concerned and for the cost of transporting you from that country.  The fare collected for carriage to the point of refusal or denied entry will not be refunded by us.

13.4 Passenger responsible for fines, detention costs, etc.

If we are required to pay any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, you shall reimburse us on demand any amount so paid or expenditure so incurred unless the expenditure is incurred through our negligence. We may apply towards such payment or expenditure the value of any unused Carriage on your Ticket, or any of your funds in our possession. For security reasons, the crew and/or escorting police may retain your travel documents in their custody during the flight to the place of departure or elsewhere.

13.5 Customs inspection

If required, you shall attend inspection of your Baggage, by customs or other

Government officials.  We are not liable to you for any loss or damage suffered by you in the course of such inspection or through your failure to comply with this requirement. You must indemnify Widerøe if any action, omission or negligence on your part causes damage to Widerøe.

13.6 Security inspection

You shall submit to any security checks required by public authorities or airport officials, as well as those required by us. We shall not be held responsible if you are denied access or held up at the security checkpoint, which means that you do not make it to your flight or cannot be transported by us.

Carriage to be performed by us and other Carriers under one Ticket, or a Conjunction Ticket, is regarded as a single operation for the purposes of the Convention. Please also see Article 15.1.2(b).

Where the Carrier has issued the Ticket, or is the Carrier designated first on the Ticket or on a Conjunction Ticket issued for successive Carriage, the Carrier shall not be liable for those parts of the journey performed by other carrier(s). Please also observe Article 15.1.2(b).

If you have booked a trip that consists of two or more flights and have booked separate tickets for the individual flight, we will not be responsible for your onward connections. This also applies if the booking (PNR) consists of several carriers’ tickets. If you miss your next flight due to delays or cancellations, you are responsible for any additional costs. We are not responsible for passenger`s onward transportation when you are holding separate tickets, and we will not absorb costs such as, but not limited to, accommodation, meals and surface/air transportation.

15.1 General

The liability of each Carrier involved in your travel will be determined by the Carrier's own Conditions of Carriage.

If we issue a Ticket or if we check Baggage for Carriage on another airline, we do so only as an agent for the other Carrier, and we carry no liability for this Carriage.

Our liability provisions are as follows:

15.1.1 Unless otherwise stated herein, Carriage hereunder is subject to the provisions relating to the liability established by the Convention, even where such Carriage is not international Carriage to which the Convention mandatory applies.

 a) Any liability we have for damage will be reduced by any negligence on your part, which causes or contributes to the Damage in accordance with applicable law.

b) We will be liable only for Damage occurring during Carriage on flights or flight segments where our Airline Designator Code appears in the carrier box of the Ticket for that flight or flight segment and/or the flight or flight segment is operated by us. If another Carrier is operating the flight, you have the right to address a complaint or to make a claim for damages against either us or the other Carrier. 

c) We are not liable for any Damage arising from our compliance with applicable laws or Government rules and regulations, or from your failure to comply with the same.

d) We shall be liable to you only for recoverable compensatory Damages for proven losses and costs in accordance with the Convention. You are responsible for limiting your expenses and losses, and submitting relevant documentation. This includes receipt with the purchase price and date. In the case of liability for Baggage, the reduction in value will be deducted from the final compensation amount.

e) We are not responsible for any illness, injury or disability, including death, attributable to your age, mental or physical condition or for the aggravation of such condition. We are either not responsible if your health condition deteriorates on board, unless this condition or deterioration is the result of an accident that occurred on board the aircraft or during boarding or disembarkation operations.

f) The contract of carriage, including these Conditions of Carriage and exclusions or limits of liability, applies to our Authorised Agents, servants, employees and representatives to the same extent as they apply to us. The total amount recoverable from us and from such Authorised Agents, servants, employees and representatives shall not exceed the amount of our own liability, if any.

g) Nothing in these Conditions of Carriage shall waive any exclusion or limitation of our liability under the Convention or applicable laws unless otherwise expressly stated.

15.2 Baggage

15.2.1 We will not be liable for Damage to Cabin Baggage unless such Damage is caused by our negligence.

15.2.2 For damage caused by loss of, or damage to Checked Baggage, we are only liable upon condition that the event which caused to loss or damage took place on board one of our aircrafts as mentioned in article 15.1.2 (b), or during any period which we had custody of the Checked Baggage. This also applies if you travel under separate tickets, and we have allowed check-in of you and/or your luggage to your final destination. See also article 14.

15.2.3 Except in the case of an act or omission done with intent to cause Damage or recklessly and with knowledge that Damage would probably result, our liability in the case of Damage to Baggage shall be limited to 1519 SDR per passenger.

15.2.4 If the value of your Checked Baggage exceeds our maximum liability, you should inform us at check in or ensure that the Checked Baggage is fully insured prior to travel.

15.2.5 Unless we have been negligent, we are not liable for any Damage caused by your Baggage, and you shall be responsible for any Damage caused by your Baggage to other persons or property, including our property.

15.2.6 We shall have no liability whatsoever for Damage to articles not permitted to be contained in Checked Baggage under Article 8.3, including fragile, perishable items or items having a special value, such as, but not limited to: money, keys, prescribed medicines, glasses/sunglasses, cameras, jewelry, precious petals, computers, personal electronic devices, mobile phones, musical instruments that are not properly packed (see section 8.6.3), negotiable papers, securities or other valuables, business documents, passports and other identification documents, or samples.

15.2.7 We shall have no liability whatsoever for cosmetic and/or superficial damage caused to Baggage as a result of normal wear and tear during the course of Carriage. We shall also not be liable for Damage to Baggage were said damage results from the nature of or an inherent defect, quality or vice of the Baggage.

15.2.8 If your Baggage is delayed on your return journey, we will not replace or refund purchase costs, as we expect that you already have the most necessary items at home.

15.3 Personal injury

15.3.1 We are responsible for personal injury and death in accordance with applicable Conventions and national legislation, provided that personal injury and death take place on a flight that we operate. Except as mentioned in article 15.3.2 our liability in case of death or injury of Passengers shall not be subject to any financial limit, be it defined by law, Convention or otherwise.

15.3.2 In case of death or injury of Passengers we will not be liable for Damages exceeding 128 821 SDR per Passenger where we can prove that the Damage was not due to the negligence or other wrongful act or omission by us or our authorized agents or employees; or such Damage was solely due to the negligence or other wrongful act or omission of a third party.

15.3.3 Article 15.3.1 and 15.3.2 hereof shall not be applicable in respect of claims made by public social insurance or similar bodies however asserted. We will compensate you or your next of kin for recoverable compensatory Damages in excess of payments received from any public social insurance or similar body.

15.3.4 Nothing herein shall be deemed to affect our rights with regards to any claim brought by, on behalf of, or in respect of any person who has willfully caused Damage, which resulted in your death, wounding or other bodily injury.

15.3.5 We shall without delay, and in any event not later than fifteen (15) days after the identity of the natural person entitled to compensation has been established, make such advance payments as may be required to meet immediate economic needs on a basis proportional to the hardship suffered.

Without prejudice to the above, an advance payment shall not be less than the equivalent in Euro of 16.000 SDR per passenger in the event of death.

An advance payment shall not constitute recognition of liability and may be offset against any subsequent sums paid on the basis of our liability, but is not returnable, except:

(i)   in cases where we prove that the Damage was caused by, or contributed to by the negligence of the injured or deceased Passenger, or

(ii)  in circumstances where it is subsequently proved that the person who received the advance payment caused, or contributed to the Damage by negligence or was not the person entitled to compensation.

15.3.7 We have at any time sufficient liability insurance to meet any lawful requirement.

15.4 Delay

15.4.1 If we have caused a delay for you and/or your Checked Baggage, we will only be liable for Damage occasioned by the delay, if we or our authorized agents or employees have not taken all measures that could reasonably be required to avoid the Damage. If it was impossible for us or our authorized agents or employees to take such measures, we will not be liable for Damage caused by delay. If we are liable for Damage caused by delay, our liability for such Damage is limited as follows:

15.4.1.1 For Damage caused by delay in the Carriage of passengers our liability is limited to 5346 SDR for each Passenger.

15.4.1.2 For Damage caused by delay in the Carriage of Baggage, our liability is limited to 1288 SDR for each Passenger.

16.1 Claims related to damaged or delayed baggage

As a passenger, you are responsible for checking your Baggage on arrival and you must immediately report any damage. Acceptance of Baggage without a written complaint is sufficient evidence that the Baggage has been considered accepted. If you wish to file a claim or an action regarding damage to Checked Baggage, you must notify us as soon as possible after you discover the Damage, and a claim must be submitted no later than seven (7) days of receipt of the Baggage. All financial claims must be reported in writing through our claim form within seven (7) days.

If you wish to make a claim for delayed Baggage, you must submit your claim no later than twenty one (21) Days after the Baggage was made available for all flights. In addition to your claim, the original written damage report (PIR - Proper Irregularity Report) must be provided as attached document. If not provided, the claim will be rejected.

All claims that are reported to us after the expiry of the deadline (seven days) will be rejected, cf. Aviation Act §10-27.

Claims must be submitted on our website:

File a claim regarding delayed or damaged baggage

16.2 Time limitation of actions - Irregularities 

A claim for financial compensation must be submitted directly to Widerøe, in writing, without any delay from the moment you become aware of the incident. 

Any claim for compensation pursuant to Regulation (EC) 261/2004 is waived if legal action is not taken against Widerøe Flyselskap AS within two (2) years from the day the flight arrived or should have arrived at the destination or from the date the carriage was interrupted. All claims made later than the deadline will be rejected as obsolete.

Claims:

File a claim regarding a delayed or cancelled flight

16.3 EU261 Compensation Claims 

16.3.1 Claims for compensation under EU Regulation 261/2004 must be submitted directly to Widerøes Flyveselskap AS. Claims must be submitted on our website.

16.3.2 A passenger may submit a claim to Widerøes Flyveselskap AS on behalf of other passengers on the same booking. Widerøes Flyveselskap AS may request evidence that the passenger has the consent of other passengers on the booking to submit a claim on their behalf.

16.3.3 Widerøes Flyveselskap AS will not process claims submitted by a third party unless the claim is accompanied by appropriate documentation duly evidencing the authority of the third party to act on behalf of the passenger.

16.3.4 In accordance with Widerøes Flyveselskap AS procedures, any payment or refund will be made to the payment card used to make the booking or to the bank account of a passenger on the booking. Widerøes Flyveselskap AS may request evidence that the bank account is held by the passenger concerned.

Claims:

Agents: File a claim as a third party on behalf of a customer

You will have to provide us with personal data in order to book flights or make use of other travel-related services or products.

You hereby accept that personal data has been given to us for the purposes of making a reservation, purchasing a Ticket, obtaining ancillary services such as for instance hotel reservation and car rental, developing and providing services such as for instance special facilities for people with reduced mobility, pre-order of duty-free goods, special meals and the fulfilment of other special wishes which our passengers may request, facilitating immigration and entry procedures, and making available such data to government agencies, in connection with your travel. For these purposes, you authorise us to retain and use such data and to transmit it to our own offices, Authorised Agents, government agencies, other Carriers or third parties who provide such travel related services. Your personal data will not be used for marketing activities without your prior permission.

For more information on how we process your personal data, please see our Privacy Policy.

Carriage of you and your Baggage is also provided in accordance with certain other regulations and conditions applying to or adopted by us related to operational safety, punctuality and Passenger convenience. These regulations and conditions as varied from time to time are important.  They concern among other things; the carriage of unaccompanied minors, disabled passengers, pregnant women, sick Passengers, restrictions on use of electronic devices and items, transportation of certain dangerous articles and prohibition against smoking and prohibition against consumption of alcoholic beverages onboard which have not been served/sold by our cabin crew.

Regulations and our conditions concerning these matters are available from us upon request.

The title of each Article in these Conditions of Carriage is for convenience only and is not to be used for interpretation of the text.