Terms & Conditions

These conditions of sale apply to the sale of airline tickets to consumers at www.wideroe.no The conditions of sale, along with your reservation confirmed through a confirmation of purchase, constitutes the contract basis for your purchase.

Read our Conditions of sale

These Conditions of Carriage govern the relationship between you as a Passenger and us as the Carrier regarding your Carriage on an aircraft operated by us or pursuant to a Ticket on which our Airline Designator Code appears for that flight or flight segment. Read the full Conditions of Carriage for Passengers and Baggage.

When booking a journey that consists of several flights you may sometimes get a lower price by splitting the booking and purchasing separate tickets for each leg of the journey. Please be aware that splitting the booking can lead to certain inconveniences if any delays occur, please find further information below.

Rights when travelling under one contract

If you have booked a continuous journey with Widerøe, for example from Mosjøen to Stavanger with a change of aircraft in Oslo, we are responsible for ensuring that you reach your final destination (you are traveling under one contract). This means that you have certain rights in the event of delays that causes you to miss your next flight. Widerøe will book you on the next possible flight with available seats. If the wait is long, we may, when needed, also provide you with meals and accommodation. This applies even if Widerøe could not avoid the delay, such as, when we cannot operate due to bad weather.

Rights when holding separate tickets

For instance, if you are traveling from Mosjøen to Stavanger but choose to book the journey leg by leg: Mosjøen - Trondheim - Oslo and Oslo - Stavanger, the overall cost of the trip may be lower, but you do not have the same rights in case of irregularities (you are traveling under three separate contracts). Consequently, you are not entitled to be booked onto a new flight if the airline could not avoid the delay. You also do not have the same rights to receive meals or hotel accommodation if you miss your next flight. Therefore, it is important that you calculate enough time between arrival and departure, considering that you have to wait for incoming baggage, as well as undergoing new check-in procedures and security checks within the time limits that apply to your onward journey. If you have purchased a separate ticket with Widerøe and are continuing your journey with another airline, you have to calculate a minimum of three hours between your scheduled arrival and your next flight departure. The minimum time must be observed before Widerøe will consider any liability if you miss your onward connection. Any liability only applies in cases where Widerøe could have avoided the delay in accordance with Norwegian Aviation Laws and Convention.

However, please note that delays and cancellations primarily result from events that Widerøe could not avoid, and you will usually not have the same rights as passengers travelling under one contract. Since the airlines' responsibility is limited in such cases, many find it useful to purchase travel insurance with terms that cover e.g., rerouting of the itinerary.

Cancellation protection must be purchased at the same time as the tickets and the extra charge will be debited your provided credit card.

Terms of use:

• Cancellation must be done prior to departure. Use the cancellation link in on my trips or in your e-mail. We are also available by e-mail 24h. Please make sure that you get your cancellation confirmed by us.
• Policy fulfillment can only be claimed by residents within EU/EØS in the event of acute illness or death of the policy holder or closest family (spouse/registered partner, children of spouse or partner, brothers and sisters, parents or grandparents, grandchildren, father/mother-in-law, brothers/sisters-in-law, sons/daughters-in-law) or travel companion within the same reservation where both travelers are holding a cancelling protection.
• Pregnancy or birth is not covered by the cancellation protection
• Medical certificate or certificate of death must be provided in English or Norwegian in addition to a valid account number for policy credit. Medical certificate must be dated before departure or latest 3 days after the trip should have started, and it must be confirmed that the travel can not be done.
• No refund for partly used tickets
• Policy claim must be forwarded by email to [email protected] at the latest one week after cancellation. Travel documents in addition to medical certificate or certificate of death must be enclosed.

Free change (of economy tickets) is an optional fee allowing you to one free change of a trip.

• The fee is per passenger
• The condition for the change is that same class/fare is available as in the original booking
• If same class/fare is not available an upgrade is against additional fare is possible
• Only one change is allowed
• Change of roundtrip fares are allowed if both ways are in the same original reservation

Please read EU air passenger rights for an overview of your passenger rights 

Widerøe will not be responsible for the proper performance of those additional travel services. In case of problems, please contact the relevant service provider.

However, if you book additional travel services via these links not later than 24 hours after receiving the confirmation of the booking from Widerøe, those travel services will become part of a linked travel arrangement. In that case Widerøe has, as required by EU law, protection in place to refund your payments to Widerøe for services not performed because of Widerøe’s insolvency, and, where necessary, for your repatriation. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider._

Widerøe has taken out insolvency protection with Reisegarantifondet.

Passengers may contact the competent authority if the services are denied because of Widerøe's insolvency:

Reisegarantifondet
Boks 227 Sentrum
4001 Stavanger
Telefon: 51 85 99 40 
E-post: [email protected]
www.rgf.no 

NOTE: This insolvency protection does not cover contracts with parties other than Widerøe, which can be performed despite Widerøe's insolvency.

Directive (EU) 2015/2302 as transposed into the national law