Delayed Baggage
When you report your luggage missing at the airport, it's entered into a worldwide system and you will be contacted when your luggage is found. You can also choose to receive a text message when your luggage has been found and when we will deliver it to you.
Lost and found
If you have luggage and items which are lost or forgotten on board one of our aircraft or at the arrival airport, please contact
arrival service at the relevant airport.
Luggage and items which are lost or forgotten either on planes arriving Oslo Airport, in the Terminal at Oslo Airport or at the Airport Express Train (Flytoget) will be handed over to the lost luggage office (this also applies to items forgotten in the security control). All items that are handed over to the lost luggage office at Oslo Airport, will be available at the webpage
www.missingx.com within 24 hours.
If you have further question, please contact Widerøe by using this e-mail address:
hittegods@wideroe.no.
Damaged Baggage
A damaged bag must always be presented at the arrival airport or the closest airport within 7 days of arrival. It is important that when you present the bag, the baggage tag should be attached to the bag. Normally Widerøe will offer to repair your bag or they will offer a replacement bag at the airport. If you do not have the opportunity to report the damage at the arrival airport or closest airport within 7 days, you can take the damaged bag to a bag retailer within 7 days to get a confirmation that the retailer has assessed the damage. In that case, please contact Widerøe’s customer relations office for further assistance.
Initially, Widerøe will compensate the costs of the repair. In cases where the damage cannot be repaired, Widerøe will cover the replacement of the damage bag according to current rules and regulations. In the event that the airport cannot obtain a replacement bag (primarily special baggage), you have to seek a retailer for a replacement. Most retailers in Norway will send an invoice to Widerøe. In some cases the retailer does not send an invoice and you have to pay for the replacement, but will be compensated by Widerøe later.
In these cases, you have to send the receipt and necessary information and documentation to customer relations along with an account number.
For bank transfers to Sweden, Widerøe needs a clearing number in addition to an account number. For transfers to Denmark, Widerøe needs a registration number in addition to an account number. For transfers to Norway, Widerøe needs an account number. For all other transfers, Widerøe needs IBAN, SWIFT/BIC and the name of the receiving bank.
The following procedures and conditions apply when the damaged bag cannot be repaired and must be replaced:
• Typical damages from wear and tear, such as scratches, dents or damages to zippers etc. are not covered.
• The retailer must provide a written confirmation stating the age and value of the damaged bag.
• The retailer must provide a written confirmation stating that the damage is not repairable.
• The retailer must provide a written confirmation that the damaged bag is delivered to the retailer for destruction.
• The damage report issued at the airport must follow the claim.
• Widerøe has a 10% depreciation of cost liability per year of the age of the damaged bag.