Norsk

Conditions and passenger rights

- Here is a list of Widerøes conditions of sale, obligations and rights that you should know about.

As a passenger of Widerøe and airlines in general you have certain rights and obligations that you should be familiar with:

Rights when travelling under one contract:

If you book a trip, for example Mosjøen to Stavanger with change of aircraft in Oslo, Widerøe Flyveselskap ASA is responsible for ensuring that you get all the way (traveling under one contract). That means you have certain rights if there are delays that causes you to miss your next flight. Widerøe will book you on to the next possible flight where space is available. If the wait is long, Widerøe will, when needed, also provide meals and accommodation. This applies even if Widerøe could not avoid the delay, for example, when we can not operate due to bad weather.

Rights when travelling under separate contracts:

If you are travelling from Mosjøen to Stavanger, but choose to book the flights separately: Mosjøen - Trondheim - Oslo and Oslo - Stavanger, the journey as a whole might be cheaper, but you do not have the same rights in case of problems (travelling under three separate contracts). 

You are not entitled to be booked onto a new flight if the airline could not avoid the delay. You do not have the same rights to receive meals or hotel accommodation if you miss your next flight. It is therefore very important that you calculate enough time between arrival and departure, and take into account that you have to wait for baggage and perhaps go through check-in and security again.

If you purchase a separate flight with Widerøe or SAS and are continuing your journey with another airline, you have to calculate a minimum of three hours between arrival in accordance to the timetable and your next flight in Norway. 

Minimum three hours on Norwegian airports must be observed for Widerøe to consider any liability if you lose your next flight. Any liability is applicable only in cases where SAS Norway could have avoided the delay according to Norwegian Aviation Laws and Convention. 

Please note, that delays and cancellations usually are caused by events that Widerøe could not avoid, and you will usually not have the same rights as passengers with one contract. Since the airlines' liability in such cases is limited in relation to the financial loss you possibly face, many find it useful to buy travel insurance which covers catching up to your itinerary.